This Cookie Policy explains how Resonate Testing Limited (“Resonate Testing”, “we”, “our” or “us”) uses cookies and similar technologies when you visit our website. Website operator:
Resonate Testing Limited
Registered office: Unit 1, Bridge Technology Park, Carnagat Lane, Chancellors Road, Newry, BT35 8XF, Northern Ireland
Company registration number: NI 634844
VAT registration number: GB225267710
Website: www.resonatetesting.com
Telephone: +44 (0)28 9073 6390
This policy should be read with our Privacy Policy and Website Terms of Use. Those documents provide further information about how we handle personal data and the conditions applying to use of our website.
Cookies are small text files stored on your computer, phone, tablet or other device when you visit a website. Similar technologies include browser local storage and session storage. These technologies can support website security, remember choices, maintain a live-chat connection, and help us understand how the website is used.
Session cookies: Temporary cookies that normally expire when you close your browser.
Persistent cookies: Cookies that remain until their stated expiry date or until you delete them.
First-party cookies: Cookies set by the website you are visiting.
Third-party cookies: Cookies set through a service supplied by another organisation, such as tawk.to.
Cookies may be set by Resonate Testing or by approved third-party service providers used on our website. The tawk.to live-chat widget is provided by tawk.to and may use cookies, local storage and session storage to operate its service.
These support essential website functions such as security, network management, consent preference storage and services specifically requested by the visitor. Where a technology is strictly necessary, consent is not required, but information about its use is still provided.
These remember choices or settings and enable enhanced functions, including aspects of website chat. They are used only where the required consent has been obtained, unless a particular function is strictly necessary to deliver a service the visitor has expressly requested.
These help us understand website use, identify technical issues and improve content and navigation. They are activated only after consent where required.
If used, these measure campaign performance or support relevant marketing. They are activated only after consent. The current cookie banner and cookie register should identify any marketing service actually deployed.
We use tawk.to to provide live chat on our website. The service allows visitors to communicate with our team and may use cookies and browser storage to maintain the connection, synchronise the widget across browser tabs, remember settings, recognise a returning browser and support the performance of the chat service.
Depending on how you use the chat and the information you choose to provide, data processed through the service may include:
Chat messages and enquiry details.
Name, email address, telephone number or company name, if you choose to provide them.
IP address and general location information derived from it.
Browser, device, operating system and language information.
Referring page, pages viewed and connection or usage information.
Please do not include special category personal data, payment-card information, passwords, confidential customer test data, export-controlled information or other sensitive technical information in the chat. Use an approved secure channel if our team asks you to provide supporting documentation.
Further information is available in tawk.to’s Privacy Policy, tawk.to’s GDPR information and tawk.to’s cookie guidance.
The following table records cookies and storage items that the tawk.to widget may use. Names can contain a property-specific suffix and may change when the provider updates its service. The live website cookie scanner and consent platform should be treated as the operational record of technologies currently deployed.
Cookie / storage item | Purpose | Typical duration | Category |
tawk_uuid_* | HTTP cookie used by the widget. | Provider-defined | Essential |
twk_idm_key | Supports visitor connection management and helps avoid duplicate connection requests. | Session | Essential |
twk_token_* | HTML local-storage item used by the widget. | Provider-defined | Essential |
tawk_uuid_[property ID] | Assigns a browser identifier so the widget can recognise a returning visitor. | 6 months | Functionality / provider-labelled essential |
TawkConnectionTime | Manages the visitor connection and helps synchronise the widget across multiple browser tabs. | Session | Performance and functionality |
Important classification note
A provider may describe a cookie as “essential” for its widget, but the website operator must still determine whether the widget itself is strictly necessary for a service expressly requested by the visitor. Resonate Testing should configure the consent platform so the widget and any non-essential storage remain blocked until the appropriate consent is recorded.
We use strictly necessary cookies where required to provide the website or a service you expressly request. For analytics, functionality, marketing and other non-essential technologies, we rely on your consent where required under applicable privacy and electronic communications law.
When you first visit the website, the cookie banner should allow you to:
Accept all non-essential cookies.
Reject non-essential cookies.
Choose cookies by category.
Access further information before deciding.
Refusing non-essential cookies will not prevent access to the main website, although optional functions such as live chat may not be available. You can contact us using the telephone number or other contact options shown on the website if live chat is unavailable.
You can change or withdraw your cookie choices at any time by using the “Cookie Settings” or equivalent link available on the website. Withdrawal does not affect processing that occurred before consent was withdrawn.
You can also manage cookies using your browser settings. Blocking or deleting cookies may affect optional website functions. Browser controls are device- and browser-specific, so settings may need to be changed separately on each browser or device.
tawk.to acts as a service provider for the live-chat function and receives information needed to operate that service. Its published privacy information describes its data-protection commitments and international transfer frameworks. Where personal data is transferred internationally, Resonate Testing will take reasonable steps to ensure that an appropriate transfer mechanism and safeguards are in place, as required by applicable law.
Third-party providers are responsible for their own websites and published policies. We recommend reviewing the tawk.to information linked in section 5 before using the chat service.
Cookies remain on your device for the duration shown in the cookie table or cookie settings, unless you delete them earlier. Chat records and related personal data will be retained only for as long as reasonably necessary for the enquiry, customer-service, security, legal and record-keeping purposes explained in our Privacy Policy and any applicable retention schedule.
We may update this Cookie Policy to reflect changes in law, regulatory guidance, website functionality, cookie providers or our use of technology. The current version and effective date will be shown on this page. Material changes should prompt a review of the cookie banner, consent categories and cookie register.
Questions about this policy or our use of cookies can be sent to:
Data Protection Officer (DPO): You can reach our DPO by email at TomMallon@ResonateTesting.com .
By Phone:+44 (0)28 9073 6390
You also have the right to raise a data-protection concern with the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concern first, where appropriate.
Whether you’re looking to contact us for the first time or have another testing requirement, we’d love to hear from you.
